How do I charge my car?

You can charge your vehicle by using your own or the charging station's cables at AC charging stations, and by using the charging cables on the device at DC charging stations. You need to download the ZES mobile application or have a ZES card to charge your vehicle at ZES public charging stations.

How do I start/stop charging at ZES public charging stations?

To start charging, make sure the cable is plugged into your vehicle and the station. Proceed to scan your ZES card on the area on the device, or scan the QR code on the device with the ZES mobile application. To complete charging, once again either scan your ZES card, or tap on "Stop Charging" under "Maps" on the mobile application.

Where do I charge my car?

You can charge your vehicle at the public charging stations listed under "Maps" on the mobile application. You can also use our website to view our list of stations under "Charging Locations". If you want to have private charging units installed at your home or office, you can apply by filling out the form in the "Services" section of our website.

How do I check the availability of charging stations?

You can use the ZES mobile application to check the real-time availability of all charging stations, even sockets.

Which vehicles can use your stations?

All fully-electric vehicles and plug-in hybrid vehicles can use ZES charging stations.

What do I do if the charging cable is unplugged during charging?

When charging begins without any problems, the charging cable locks itself to both the station and the vehicle separately, shutting down all outside intervention. If you encounter a technical problem and notice that the charging cable is unplugged, you can contact us through our call center.

What is ZES Autocharge?

ZES Autocharge is a new charging start technology where you can start charging automatically without the need for a ZES card or mobile application when you plug the CCS socket cable into DC charging stations into your vehicle. It's as easy as charging your phone or computer.

Do I pay extra to use ZES Autocharge?

There is no additional charge for ZES Autocharge. It is a technology that is made available to differentiate your experience and make it simpler to use when charging your vehicle at ZES DC charging stations with a CCS socket.

How will ZES Autocharge be used?

You can immediately begin using Autocharge by following just three simple steps; 1. Click the "Activate Autocharge" button in the transaction summary, or follow the instructions from the My Profile > My Tools menu in the ZES mobile app or while you are actively charging in the CCS socket. 2. After activating Autocharge, connect the CCS socket cable to your vehicle first and wait 15 seconds before plugging in the ZES DC charging station. Start your charging procedure after that using the ZES card or mobile app. You will receive a notification that the registration process is finished once your charging process begins, marking the completion of your registration. 3. You are now ready to experience Autocharge. All your subsequent charging processes in the CCS socket will start automatically as soon as you plug the charging cable into your vehicle.

How do I end the charge I started with ZES Autocharge?

You can end your charging process as you wish, either through the ZES mobile application or with the ZES card.

Can I follow the status of my charging process that I started with ZES Autocharge via the mobile application?

Yes, you can track the status and instantaneous charge percentage of your Autocharge recharges that you started with the CCS socket at ZES DC charging stations via the ZES mobile application.

I have multiple tools. Can I activate Autocharge for all?

Yes! You can include all your ZES Autocharge-compatible vehicles by following the activation and registration steps.

Can I charge with ZES Autocharge at any charging station?

You can enjoy an automatic charging experience with ZES Autocharge on CCS sockets only available at ZES DC charging stations.

I have connected the CCS socket cable to my vehicle, but automatic charging does not start with Autocharge. What should I do?

Activate Autocharge via the ZES mobile application; be sure to complete the registration process by starting your first recharge with the ZES mobile app or ZES card. In addition, when activating Autocharge via the ZES mobile application, you can check whether the vehicle you added supports Autocharge from the My Profile > My Vehicles menu.

How can I turn off ZES Autocharge?

You can turn off Autocharge at any time by clicking the "Deactivate" button in the My Profile > My Tools menu in the ZES mobile app. Autocharge will be deactivated for all your activated vehicles and when you want to enjoy this experience again, you will have to do the activation-registration steps again.

What happens if I sell my vehicle for which I activated ZES Autocharge?

Before selling your vehicle, for which you have activated ZES Autocharge, you must deactivate Autocharge. Otherwise, since Autocharge is still defined on the vehicle, automatic charging will start as soon as the new owner of the vehicle plugs the CCS socket cable in the ZES DC charging stations to the vehicle, and the process will continue through your account. In order to avoid such unwanted situations, please don't forget to deactivate Autocharge from My Profile > My Vehicles menu in the ZES mobile app before selling your vehicle.

Does my vehicle need to be registered in the mobile app to use ZES Autocharge?

To use the ZES Autocharge feature correctly, you must register your vehicle. When activating Autocharge via the ZES mobile application, a prompt is provided for adding a vehicle. Note: For a good Autocharge experience, it is recommended not to delete the added vehicle while Autocharge is active.

My ZES Autocharge is active and I made a reservation via the mobile app. Can I start charging when I go to the charging station?

Your reservation is made through your most up-to-date vehicle with Autocharge activation and registration. To start charging with Autocharge through your reservation, you should go to the charging station with your most up-to-date vehicle with Autocharge activation and registration completed.

Although I did not start charging, the message that you started charging with Autocharge came to my mobile application, what should I do?

If you have received a charge start notification that does not belong to you, you can immediately contact the ZES call center or ZES+ Live Support on our site. If you sell your vehicle without deactivating ZES Autocharge and the vehicle is still associated with your account, the charging process can begin when the new owner of the vehicle connects the CCS socket cable to his vehicle. To avoid such situations, you must deactivate Autocharge before selling your vehicle.

I have activated Autocharge on the ZES mobile app and added my electric vehicle, but why does my vehicle not seem to support ZES Autocharge?

Each vehicle needs a unique code to use ZES Autocharge. Some vehicle manufacturers may use a common code for their vehicles and therefore do not provide an electric vehicle/personalized ZES Autocharge experience. These vehicles appear as incompatible in the ZES mobile app and you should not activate ZES Autocharge if you own one of the following make/model vehicles. Vehicle makes and models that do not support ZES Autocharge: - Audi: e-tron model 2018, e-tron model 2019, Q4 Sportback e-tron quattro, Q4 Sportback e-tron, Q4 e-tron quattro, Q4 e-tron - BMW: i7, iX1, 745e, 740le - Volkswagen: ID.3, ID.4, ID.5 , ID.Buzz, e-Up!, e-Golf - Renault: ZOE ZE40, Twizy, Twingo Electric, Fluence ZE - Rolls-Royce: Spectre EV - Seat: Mii electric - TOGG: T10X - Skywell: ET5 - XEV: iEV7s - Nissan: Leaf - DMA: Corolla - Smart: Fortwo EQ - Aion: V, S - Cupra: Born - Maxus: eDeliver - Citroen: Ami - Genesis: GV60 - DFSK : Seres 3 - Mazda: MX-30 - Mercedes-Benz: GLC350e - Lexus: UX 300e - Skoda: Enyaq iV, Citigo e-iV - Lightyear: 0

What are membership requirements?

There are no prerequisites for membership, and its completely free. You can become a member from any part of the world by entering your phone number on the ZES mobile application.

How do I become a member?

You can become a member by downloading the ZES mobile application and following the indicated steps.

How do I get a ZES card?

You can make a request for a card on the mobile application.

How are the prices calculated?

Prices are calculated according to the amount of power you use at the station and the time you spend there. You can find detailed information on pricing on our website's "Pricing" page or the same tab in the mobile application.

How and where do I pay?

You can easily pay by adding your credit card information on the mobile application. Once the charging is complete, the price will be calculated as indicated in the "Pricing" page of our website and the same tab of the mobile application, and withdrawn from your card. Your credit card information is safe with secure payment systems, and is not shared with any other institution or establishment.

Can I have private charging stations installed at my home/office?

You can buy exclusive charging stations for your home or office, or request installation. Our website's "Services" page contains details about our special services for homes and offices. Once you have filled out the form, we will get in touch with you for reconnaissance, and then offer you the best solution for your needs following technical surveys.

Can I install/operate an electric vehicle charging station?

You can generate revenue with the charging stations to be installed in your business as part of a partnership with ZES. You can find detailed information on business partnerships in the "Services" page, and fill out the application form. After reconnaissance by our technical team, we will install the best device for your business.

Good to Know

INFORMATION TEXT

ABOUT THE PROTECTION OF PERSONAL DATA

The protection of personal data is one of the most important priorities of ZES DIJITAL TICARET A.S. acting in the capacity of data controller (the “Company” or “ZES”) pursuant to the Turkish Personal Data Protection Law number 6698 (the “Law”)

In line with this Information Text, it is aimed to provide the necessary transparency pursuant to the Law by clarifying you about the personal data processed by our Company including ZES website or ZES mobile application.

PURPOSE OF PROCESSING OF PERSONAL DATA AND LEGAL BASIS FOR PROCESSING

Your personal data described below in detail are processed on the basis of the basic principles set out in the Article 4 of the Law during you make use of the products and services which our Company offers.

Purpose of Processing your Personal Data		Your Personal Data	Legal Basis
In case where you have a membership to ZES Mobile Application	• To carry out the membership procedures (creation of subscription, cancellation of subscription or information updating),	Your identity Information (Name Surname, TR ID Number) Contact Information (Mobile Phone Number, E-mail, Address) User Information (Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service)	When it is directly related with the establishment or performance of any contract
	• To enable you to make mobile payment over mobile application	Financial Information (Card Details)	When it is directly related with the establishment or performance of any contract
	•To carry out the procedures of billing or bill cancellation	Your identity Information (Name Surname, TR ID Number) Contact Information (Mobile Phone Number, E-mail, Address)	When it is obligatory to ensure that data controller fulfils its legal obligation
	• To enable you to manage your communication permissions	Contact Information (Mobile Phone Number, E-mail) User Information (Permission Status Information)	When the processing of data is obligatory for establishment, exercise or protection of any right.
In case of requesting a ZES Card	•To provide the delivery of ZES Card to you	Your identity Information (Name, Surname) Contact Information (Address, Phone Number)	When it is directly related with the establishment or performance of any contract
Providing the Security of your Personal Information	•Taking the measures of data security required for the protection of your personal data •Providing the accuracy of the contact information	Information on Processing Security (password details) Contact Information (Mobile Phone Number, E-mail)	When it is obligatory to ensure that data controller fulfils its legal obligation
Providing User Support	•Reception and finalization of your requests, providing the necessary support,	Your identity Information (Name, Surname) Contact Information (Mobile Phone Number, E-mail, Address) User Information (User Request or Complaints, Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service)	When it is directly related with the establishment or performance of any contract
Providing User Support	•Providing the user satisfaction	Your identity Information (Name, Surname) Contact Information (Mobile Phone Number, E-mail, Address) User Information (User Request or Complaints, Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service)	When it is obligatory to process the data for legitimate interests of data controller.
Fulfilment of Obligations Arising from the Legislation	•Informing the public institution or organizations, presentation of the requested information and documents	Your identity information (Name, Surname, TR ID Number) Contact Information (Mobile Phone Number, E-mail, Address) Financial Information (Card Information) User Information (Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service)	When it is obligatory to ensure that data controller fulfils its legal obligation
	•To carry out the accounting and financial processes	Your identity information (Name, Surname, TR ID Number) Financial Information (Card Information)	When it is obligatory to ensure that data controller fulfils its legal obligation
	•To carry out the inspection activities	Your identity information (Name, Surname, TR ID Number) Contact Information (Mobile Phone Number, E-mail, Address) Financial Information (Card Information) User Information (Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service)
Execution of judicial processes	•In case of being a subject of judicial processes, to pursue and to provide the required information	Your identity information (Name, Surname, TR ID Number) Contact Information (Mobile Phone Number, E-mail, Address) User Information (Vehicle Information, User Request or Complaints)	When it is obligatory to ensure that data controller fulfils its legal obligation When it is obligatory to process data for the establishment, exercise or protection of any right. When it is obligatory to process the data for legitimate interests of data controller.

PROCESSING OF YORUR PERSONAL DATA IN LINE WITH YOUR EXPRESS CONSENT

Marketing Activities

In order for the processing of personal data for certain purposes under the Law, the explicit consent of the data owner must be obtained in advance. Acting in line with the personal data processing conditions set out by the Law, our Company can only transfer your personal data upon your consent for the following personal data processing purposes and with the following persons:

Third party suppliers providing services to the Company, for suggesting our products and services to you by customizing them based on your tastes, usage habits and needs; conducting analysing, segmentation or targeting studies; presenting customised product or service offers specific to you, making new product announcements, announcing campaigns and promotions and other marketing activities; conducting surveys and customer satisfaction measurement studies; and communicating with you by electronic means for the same purposes.

Processing of Location Data

In the event that you have given consent for processing of your location data over ZES Mobile application, your instant location information is processed for the purpose of enabling you to view the closest electrical vehicle charging station on the map to be opened. Your location is not saved and pursued in any system. It is instantly displayed only by your location.

You are entitled to cancel the access of ZES Mobile application to your location services at any time. The related cancellation process may be performed from the tab pertaining to the access to location services in the application settings of your phone.

Mobile Application Notifications

If you give approval for notifications over ZES Mobile application, you will start to receive notifications over your device on which ZES Mobile application is downloaded for the purpose of receiving notification about charging processes, account status, payment status of processes, developments and current campaigns about ZES station network. You are entitled to close receiving notifications at any time. You can close receiving notification from the tab relating with notifications in the application settings of your phone.

METHOD AND LEGAL BASIS OF COLLECTION OF PERSONAL DATA

Your personal data are collected by means of ZES Mobile Application, Call Centre, WhatsApp, ChatBot, E-mail and Social Media in line with the foregoing legal reasons within the scope of the fulfilment of the purposes set out under the first heading of this Information Text.

PARTIES TO WHOM YOUR PERSONAL DATA ARE TRANSFERRED

Your personal data may be transferred to the following parties in line with the specified purposes in compliance with the conditions set out in the article of the Law pertaining to the transfer of personal data.

Purpose of Transferring	Your Personal Data Transferred	Legal Basis
In case you have a mobile application membership, our suppliers from which service is received in software, maintenance, security and personal data hosting within the scope of information Technologies.	Your Identity Information (Name Surname, TR ID Number) Your Contact Information (Mobile Phone Number, E-mail, Address) Financial Information (Card Information) User Information (Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service)	When it is obligatory to process the data for legitimate interests of data controller.
Our suppliers providing service for the purpose of finalizing your requests through call centre	Your Identity Information (Name Surname) Your Contact Information (Mobile Phone, E-mail, Address) User Information (User Request or Complaints, Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service)	When it is obligatory to process the data for legitimate interests of data controller.
Our suppliers providing service for the purpose of receiving and finalizing your requests ad complaints through WhatsApp, Chatbot	Your Identity Information (Name Surname) Your Contact Information (Mobile Phone Number, E-mail, Address) User Information (User Request or Complaints, Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service)	When it is obligatory to process the data for legitimate interests of data controller.
Our suppliers providing service for the purpose of finalizing your requests through Social Media channel	Your Identity Information (Name Surname) Your Contact Information (Mobile Phone Number, E-mail, Address) User Information (User Request or Complaints, Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service)	When personal data is publicized by the personal data subject.
Our suppliers providing service for the purpose of sending message to you	Your Contact Information (Mobile Phone Number, E-mail) User Information (Permission Status Information)	When it is obligatory to process the data for legitimate interests of data controller.
Our suppliers providing Cargo service for the delivery purpose of ZES Card	Your Identity Information (Name Surname) Your Contact Information (Address, Mobile Phone Number)	When it is obligatory to process the data for legitimate interests of data controller.
Our suppliers providing card storage service	Financial Information (Card Information)	When it is obligatory to process the data for legitimate interests of data controller.
Legally authorized public institutions and legally authorized private institutions and our business partners providing legal support within the scope of our legal obligations	Your Identity Information (Name Surname, TR ID Number) Your Contact Information (Mobile Phone Number, E-mail, Address) Financial Information (Card Information) User Information (Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service)	When it is obligatory to ensure that data controller fulfils its legal obligation When the processing of data is obligatory for establishment, exercise or protection of any right. When it is obligatory to process the data for legitimate interests of data controller.

Your Rights as Personal Data Subject

We hereby declare that you have the following rights pursuant to the article 11 of the Law as personal data subject:

To learn whether your personal data has been processed or not,
To request related information if your personal data has been processed,
To learn about the purpose of processing of your personal data and whether your personal data has been exactly used for the intended purposes,
To learn the third persons to whom your personal data has been transferred locally or internationally,
To request correction, if your personal data has been processed deficiently or wrongly,
To request the deletion or destruction of your personal within the framework of the conditions stipulated in the Law,
To request the notification of third persons to whom personal data was transferred about the related correction of your personal data processed deficiently or wrongly,
To request the notification of third persons to whom personal data was transferred about the related deletion or destruction of your personal data,
To object to the occurrence of a result against you through the analysing of the data processed solely through automated systems,
To demand the compensation of your damages resulting from the unlawful processing of your personal data.

You can submit your requests pertaining to the foregoing rights to the following contact addresses.

Mailing Address: Esentepe Mah. Büyükdere Cad. No.199 Levent, Şişli/Istanbul:

E-mail Address: info@zes.net

KEP: zesdijital@hs03.kep.tr

Okudum, Anladım