INFORMATION TEXT
ABOUT THE PROTECTION OF PERSONAL DATA
The protection of personal data is one of the most important priorities of ZES DIJITAL TICARET A.S. acting in the capacity of data controller (the “Company” or “ZES”) pursuant to the Turkish Personal Data Protection Law number 6698 (the “Law”)
In line with this Information Text, it is aimed to provide the necessary transparency pursuant to the Law by clarifying you about the personal data processed by our Company including ZES website or ZES mobile application.
Your personal data described below in detail are processed on the basis of the basic principles set out in the Article 4 of the Law during you make use of the products and services which our Company offers.
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Purpose of Processing your Personal Data |
Your Personal Data |
Legal Basis |
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In case where you have a membership to ZES Mobile Application |
• To carry out the membership procedures (creation of subscription, cancellation of subscription or information updating),
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Your identity Information (Name Surname, TR ID Number)
Contact Information (Mobile Phone Number, E-mail, Address)
User Information (Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service)
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When it is directly related with the establishment or performance of any contract |
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• To enable you to make mobile payment over mobile application |
Financial Information (Card Details)
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When it is directly related with the establishment or performance of any contract |
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•To carry out the procedures of billing or bill cancellation |
Your identity Information (Name Surname, TR ID Number) Contact Information (Mobile Phone Number, E-mail, Address)
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When it is obligatory to ensure that data controller fulfils its legal obligation |
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• To enable you to manage your communication permissions |
Contact Information (Mobile Phone Number, E-mail)
User Information (Permission Status Information) |
When the processing of data is obligatory for establishment, exercise or protection of any right. |
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In case of requesting a ZES Card |
•To provide the delivery of ZES Card to you
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Your identity Information (Name, Surname) Contact Information (Address, Phone Number)
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When it is directly related with the establishment or performance of any contract |
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Providing the Security of your Personal Information |
•Taking the measures of data security required for the protection of your personal data •Providing the accuracy of the contact information |
Information on Processing Security (password details) Contact Information (Mobile Phone Number, E-mail)
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When it is obligatory to ensure that data controller fulfils its legal obligation |
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Providing User Support |
•Reception and finalization of your requests, providing the necessary support, |
Your identity Information (Name, Surname)
Contact Information (Mobile Phone Number, E-mail, Address)
User Information (User Request or Complaints, Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service) |
When it is directly related with the establishment or performance of any contract |
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•Providing the user satisfaction |
Your identity Information (Name, Surname)
Contact Information (Mobile Phone Number, E-mail, Address)
User Information (User Request or Complaints, Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service) |
When it is obligatory to process the data for legitimate interests of data controller. |
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Fulfilment of Obligations Arising from the Legislation |
•Informing the public institution or organizations, presentation of the requested information and documents
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Your identity information (Name, Surname, TR ID Number)
Contact Information (Mobile Phone Number, E-mail, Address)
Financial Information (Card Information)
User Information (Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service) |
When it is obligatory to ensure that data controller fulfils its legal obligation |
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•To carry out the accounting and financial processes |
Your identity information (Name, Surname, TR ID Number)
Financial Information (Card Information)
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When it is obligatory to ensure that data controller fulfils its legal obligation |
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•To carry out the inspection activities |
Your identity information (Name, Surname, TR ID Number)
Contact Information (Mobile Phone Number, E-mail, Address)
Financial Information (Card Information)
User Information (Vehicle Information, Information on Station from which User Gets Service, Information on Date when User Gets Service) |
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Execution of judicial processes |
•In case of being a subject of judicial processes, to pursue and to provide the required information |
Your identity information (Name, Surname, TR ID Number)
Contact Information (Mobile Phone Number, E-mail, Address)
User Information (Vehicle Information, User Request or Complaints)
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When it is obligatory to ensure that data controller fulfils its legal obligation
When it is obligatory to process data for the establishment, exercise or protection of any right.
When it is obligatory to process the data for legitimate interests of data controller. |
In order for the processing of personal data for certain purposes under the Law, the explicit consent of the data owner must be obtained in advance. Acting in line with the personal data processing conditions set out by the Law, our Company can only transfer your personal data upon your consent for the following personal data processing purposes and with the following persons:
In the event that you have given consent for processing of your location data over ZES Mobile application, your instant location information is processed for the purpose of enabling you to view the closest electrical vehicle charging station on the map to be opened. Your location is not saved and pursued in any system. It is instantly displayed only by your location.
You are entitled to cancel the access of ZES Mobile application to your location services at any time. The related cancellation process may be performed from the tab pertaining to the access to location services in the application settings of your phone.
If you give approval for notifications over ZES Mobile application, you will start to receive notifications over your device on which ZES Mobile application is downloaded for the purpose of receiving notification about charging processes, account status, payment status of processes, developments and current campaigns about ZES station network. You are entitled to close receiving notifications at any time. You can close receiving notification from the tab relating with notifications in the application settings of your phone.
Your personal data are collected by means of ZES Mobile Application, Call Centre, WhatsApp, ChatBot, E-mail and Social Media in line with the foregoing legal reasons within the scope of the fulfilment of the purposes set out under the first heading of this Information Text.
Your personal data may be transferred to the following parties in line with the specified purposes in compliance with the conditions set out in the article of the Law pertaining to the transfer of personal data.
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Purpose of Transferring |
Your Personal Data Transferred |
Legal Basis |
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In case you have a mobile application membership, our suppliers from which service is received in software, maintenance, security and personal data hosting within the scope of information Technologies. |
Your Identity Information (Name Surname, TR ID Number) Your Contact Information (Mobile Phone Number, E-mail, Address) Financial Information (Card Information) User Information (Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service) |
When it is obligatory to process the data for legitimate interests of data controller. |
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Our suppliers providing service for the purpose of finalizing your requests through call centre |
Your Identity Information (Name Surname)
Your Contact Information (Mobile Phone, E-mail, Address)
User Information (User Request or Complaints, Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service) |
When it is obligatory to process the data for legitimate interests of data controller. |
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Our suppliers providing service for the purpose of receiving and finalizing your requests ad complaints through WhatsApp, Chatbot
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Your Identity Information (Name Surname)
Your Contact Information (Mobile Phone Number, E-mail, Address)
User Information (User Request or Complaints, Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service) |
When it is obligatory to process the data for legitimate interests of data controller. |
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Our suppliers providing service for the purpose of finalizing your requests through Social Media channel |
Your Identity Information (Name Surname)
Your Contact Information (Mobile Phone Number, E-mail, Address)
User Information (User Request or Complaints, Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service) |
When personal data is publicized by the personal data subject. |
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Our suppliers providing service for the purpose of sending message to you |
Your Contact Information (Mobile Phone Number, E-mail)
User Information (Permission Status Information) |
When it is obligatory to process the data for legitimate interests of data controller. |
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Our suppliers providing Cargo service for the delivery purpose of ZES Card |
Your Identity Information (Name Surname)
Your Contact Information (Address, Mobile Phone Number)
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When it is obligatory to process the data for legitimate interests of data controller. |
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Our suppliers providing card storage service |
Financial Information (Card Information) |
When it is obligatory to process the data for legitimate interests of data controller. |
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Legally authorized public institutions and legally authorized private institutions and our business partners providing legal support within the scope of our legal obligations |
Your Identity Information (Name Surname, TR ID Number)
Your Contact Information (Mobile Phone Number, E-mail, Address)
Financial Information (Card Information)
User Information (Vehicle Information, Information about Station from which User Gets Service, Information on Date when User Gets Service) |
When it is obligatory to ensure that data controller fulfils its legal obligation
When the processing of data is obligatory for establishment, exercise or protection of any right.
When it is obligatory to process the data for legitimate interests of data controller. |
We hereby declare that you have the following rights pursuant to the article 11 of the Law as personal data subject:
You can submit your requests pertaining to the foregoing rights to the following contact addresses.
Mailing Address: Esentepe Mah. Büyükdere Cad. No.199 Levent, Şişli/Istanbul:
E-mail Address: info@zes.net
KEP: zesdijital@hs03.kep.tr
