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Your Questions
About ZES Charging

Charging

You can charge your vehicle with using its own charging cable at the ZES AC charging stations and using the charging cables on the device at DC charging stations. You need to download the ZES mobile app or have a ZES card in order to charge your vehicle at ZES charging stations.

In order to start the charging process, make sure the cable attached to your vehicle and the station. After that you can start the charging process by scanning your ZES card to the area on the device or by scanning the QR code on the device with the ZES mobile app. In order to finish the charging process, you can either scan your ZES card our you can end it by clicking the “Stop Charging” button on the Map page with the mobile app.

Charging time of electric vehicles; It depends on many variables such as vehicle battery capacity, current charge level, vehicle charging capacity. At ZES DC charging stations you can charge your compatible vehicles up to %80 in 30 minutes.

You can charge your charge your vehicle from public charging stations in the Map menu in the mobile app. You can also view our station list from “Charging Points” on our Website. In addition, if you want to install a charger for your home or office, you can appl by filling out the “Contact Us” form on the mobile application or the form on the services page on our website.

You can check the availability of all charging station and even sockets on ZES mobile app.

All full electric vehicles and plug-in hybrid vehicles can benefit from ZES charging stations.

When the charging process starts in a healthy way, the charging cable locks itself to the station and the vehicle separately and makes itself closed to outer interventions. If you encounter with a technical problem and notice that the charging cable is disconnected, you can contact us through the call center.

Reservation

You can make a reservation to the charging station you want during the hours you want through the application. This way you can charge your vehicle without waiting when you reach the station. Note: You can make a reservation during the station’s opening hours.

In order to make a reservation, you must add your payment informations through the application. Find the station you want to charge your vehicle on the application, select the appropriate day and time interval and click on the reservation button is enough.

You can easily cancel your reservation through the application until the reservation start time. If the charging process has not started in 15 minutes after the start time of your reservation, your reservation will be canceled by reflecting blockage fee. Blockage fee is %25 of the amount time calcualted during the reservation period.

During the charging process, if you stay longer than the maximum time of the socket you use or exceed the reservation time, the blockage fee will be reflected on your invoice with the charging fee. Blockage fee is calculated by taking %25 of the charge amount in the exceeded period.

If you encounter with such a situation, you can contact us by calling our call center. Related Persons will be provided with guidance to resolve the situation.

Membership

There are no pre condition for membership and membership is completely free. You can be a member on ZES mobile application.

You can download the ZES mobile app and follow the instructions to complete the membership process.

We recommend that you join the ZES family in order to easily charge and pay, and to take advantage of discounted rates and campaigns :)

You can request a card through the mobile application.

Pricing

Prices are calculated based on the amount of power you draw from the station and the time you stay at the station. You can find detailed information about the pricing schedule from the pricing page on our website or from the pricing tab in the mobile application.

You can easily make your payment bu adding your credit card information through the application. After charging is completed, your pricing will be calculated and charged to your card as indicated on the pricing page on the mobile application’s pricing tab on the website. Your card information is secured by secure payment systems and is not shared with any other institution or organization.

Services

You can purchase a custom charging station for your home or office or request for a setup. You can reach the details of our services that we offer especially for home and work places on the Services page. After completing the form, you will be contacted and guided for exploration. After the technical reviews, the most suitable solution for your needs will be presented to you.

Thanks to the business partnership you will make with ZES, you can earn income with the charging station you establish in your business. You can reach detailed information about the business partnership from the Services page and fill out the application form. After the discovery made by our technical team, the most suitable device will be installed for your facility.

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